FAQ

Welcome to the BoldKnot Help Center!
We’re here to make your shopping experience seamless. Below you’ll find answers to our most frequently asked questions. If you need further assistance, our support team is happy to help.

🛍 About Orders

Q1: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days after payment is received. We do not ship on weekends or public holidays. Orders placed on Friday evenings or holidays will be processed on the next business day.

Q2: Can I change or cancel my order after placing it?
A: If your order hasn’t entered the packaging stage, we may still be able to cancel or modify it. Please contact us as soon as possible at sondrahalova1536@hotmail.com with your order number.

Q3: What payment methods do you accept?
A: We currently accept:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay (installment options available for eligible orders)

Q4: I didn’t receive a confirmation email. What should I do?
A: Please check your spam or promotions folder and confirm that your email address was entered correctly. If you still can’t find it, contact our support team, and we’ll resend your confirmation.

🚚 Shipping & Delivery

Q5: Do you ship internationally?
A: Yes! We currently ship to:

  • All U.S. states (including Hawaii and Alaska)

  • Canada, Australia, the U.K., and selected EU countries

To confirm availability for your location, enter your ZIP/postal code at checkout or contact us directly.

Q6: How long does shipping take?
A:

  • Standard U.S. Shipping: 3–7 business days

  • Expedited U.S. Shipping: 1–3 business days

  • International Shipping: 7–21 business days (varies by destination and customs)

Q7: How do I track my order?
A: Once your order ships, you’ll receive an email with your tracking number and a direct link to track your package. You can also log into your account to view your order status.

Q8: My package says “delivered” but I haven’t received it.
A: Please check the following:

  • Was it accepted by a neighbor, roommate, or front desk?

  • Was it left at your mailbox, doorstep, or parcel locker?

If you still can’t locate it, contact us immediately — we’ll help investigate with the shipping carrier.

🔁 Returns & Refunds

Q9: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original condition and packaging. Please refer to our full Return Policy for details.

Q10: What items are non-returnable?
A: The following items cannot be returned:

  • Used or damaged products

  • Personalized/custom-made items

  • Final sale or clearance items

  • Opened beauty or hygiene products (for safety reasons)

Q11: Do I have to pay for return shipping?
A:

  • If the return is due to a defect or our error, we’ll cover the return shipping.

  • If it’s due to personal preference (e.g., wrong size, changed mind), you are responsible for return shipping costs.

Q12: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method.

🛡 Product Quality & After-Sales

Q13: What should I do if my item arrives damaged or defective?
A: Please take clear photos and email us at sondrahalova1536@hotmail.com within 72 hours of delivery. We’ll respond within 24 hours and arrange a replacement or refund.

Q14: Do your products come with a warranty?
A: Apparel and accessory items are not covered under warranty. If you purchase an electronic or specialty item, please check the product description or contact our support for warranty details.

🧾 Other Questions

Q15: Do you accept discount codes?
A: Absolutely! Enter your promo code at checkout in the “Discount Code” field. Please note that some promotions cannot be combined.

Q16: Can I send an order as a gift?
A: Yes! You can mark your order as a gift at checkout. We’ll remove price tags and include simple gift-ready packaging where applicable.

Q17: How can I contact you?
A:
📧 Email: sondrahalova1536@hotmail.com
📍 Address: 10239 Jordan Avenue, Los Angeles, CA 91311, United States
We typically respond within 24 hours on business days.